1. About these terms
These terms apply when you visit narraservices.com, contact Narra Services, or request a service through our website. “Narra,” “we,” and “us” mean Narra Services. By sending a request or arranging work with us, you agree to these terms and any written service details that we confirm with you.
If a written quote, work order, or receipt gives specific details for your job, those details apply to that job. Nothing in these terms limits rights or remedies that cannot be excluded under Philippine law.
2. Service requests and confirmation
A request submitted through the website is an inquiry, not a confirmed appointment or an acceptance of a fixed price. Our team will review your information and contact you to confirm whether we can take the job, the service scope, the proposed schedule, and any applicable charges. A visit is scheduled once we confirm it with you.
We currently serve homes, properties, and workplaces across Metro Manila. Your preferred date or time is a request; availability, travel conditions, and the work required may affect the final schedule.
3. Quotes, prices, and payment
Prices shown on our website are service or labor references and may depend on the unit, site, and confirmed scope. Parts, materials, parking, permits, special equipment, and work beyond the listed scope may cost extra. We will explain applicable charges and obtain your approval before carrying out additional work.
Before work begins, we will confirm the agreed scope, price or pricing basis, and payment arrangements with you. Please ask us if anything in the quote is unclear. You are responsible for payment for work you have approved and that we have carried out, subject to your rights under applicable law.
4. Changes, cancellations, and access
If you need to change or cancel a confirmed visit, please contact us as early as possible at +63 956 991 9499 or inquiry@narraservices.com. If we need to reschedule, we will contact you. Any charge connected with a cancellation, repeat visit, or special-order item will be explained before it applies.
Please provide accurate service and address details, arrange access to the work area, and tell us about relevant site conditions or safety concerns. If we cannot safely access or work on the equipment, we may need to pause, adjust, or reschedule the job and will discuss the next steps with you.
5. Work approval and the 60-day warranty
Our technician will explain any findings and recommended work. We will not proceed with work outside the agreed scope without discussing it with you first. Where diagnosis is needed, the check-up or assessment fee and the separate cost of any repair will be explained before the work is approved.
Completed service work comes with a 60-day warranty. The work covered and the process for requesting warranty assistance will be stated in the service details or receipt for your job. To ask for help, contact us at inquiry@narraservices.com or +63 956 991 9499. This warranty does not take away any rights you have under applicable law.
6. Using our website
Please provide accurate information and use the website lawfully. Do not interfere with its operation, attempt unauthorized access, submit harmful code, or use our content in a way that infringes another person’s rights. Website text, photographs, branding, and other materials belong to Narra Services or their respective rights holders and may not be reused without permission, except where the law allows it.
Our website may link to other websites for convenience. We do not control those sites and are not responsible for their content or practices.
7. Personal information
We handle information submitted through our booking and contact forms as explained in our Privacy Notice. Please do not include information that is not needed to respond to your request.
8. Updates, applicable law, and contact
We may update these terms by publishing a revised version here. The version in effect when you arrange a service applies to that service, unless we agree otherwise in writing or applicable law requires otherwise.
These terms are governed by the laws of the Philippines. Any dispute will be handled by the appropriate bodies or courts with jurisdiction, subject to applicable consumer protection laws.
For questions or concerns, contact Narra Services at inquiry@narraservices.com or +63 956 991 9499. Our service area is Metro Manila.